Yes! We often get asked whether we can help match old furniture with new. If we can’t find the exact same piece, we would be happy to recommend complimentary pieces which would suit your space and your requirements. Contact us to discuss further.
FAQ’s
Iconic Office Furniture is a 100% online business. You can order from our site directly or contact us for more information or to schedule a site visit with a representative to discuss your needs. Our team would be happy to visit your office and provide advice on the best products to meet your needs.
We can help fit-out almost any office size and in most locations across Australia. We can provide office chairs, desks, storage, tables and other furniture but we don’t source computers or stationery.
We are working hard to ensure your order is delivered when and where you need it. Unfortunately, due to COVID-19, we are experiencing some delays which are out of our control. We will, however, keep you up to date with expected delivery times as we know more.
Iconic Office Furniture is a 100% online store. If you would like to view the products prior to purchase you can request an appointment to visit a showroom in your state. Please note, you cannot view the products without an appointment.
Iconic Office Furniture is committed to ensuring we remain competitive and can pass along savings wherever possible. Being 100% online means we have less overheads and are able to pass these savings on to our customers.
If the product is faulty, we will replace it. If you simply change your mind, we will accept returns if the product is in its original condition, and in the packaging it was delivered in. Charges apply for postage/collection. Please refer to our Refunds Policy for more information.
Yes! We pride ourselves on our customer service and are happy to answer your questions. Please note, however, our Head Office is based in Perth and as such, we operate in AWST. If you have a query outside of AWST office hours, please send us an email and we will call you back as soon as we can.
Whilst every effort is made to prevent damage to products during the logistical process, from time-to-time damages do occur. If you have received a damaged product, please notify us within 24 to 48 hours of receiving your delivery. We request you to take a photo of the damage and email it to us together with your purchase reference and best contact details, so we have all the information at hand to solve the issue as promptly as possible.
At Iconic Office Furniture, we work with suppliers who provide structural warranties on all products. The level of coverage varies from product to product so please refer to our product pages for specific information. Wear and tear warranties are not provided. For more information, please review our Warranty Statement.
We do not repair furniture, we supply new furniture only.
We may be able to offer discounts on office fit-outs, please contact us to discuss your requirements.
Yes, all of our furniture comes flat packed to support ease of transport and reduce the chance of damage.
Yes, our team is available to help you assemble/install your flat packed furniture. For office fit-outs, installation charges will be included in the quotation. For those who order individual pieces from our site, assistance to assemble the furniture is available at an additional cost.
We do not make custom furniture but if you have something in mind, please contact us – we would be happy to help find a product which may suit your needs.
We deliver to most metropolitan areas in each State. If you are based outside of the metropolitan area, please contact us and we can find a solution to meet your supply and install needs.
Once you place your order, we will contact you to advise of available delivery schedules and timeframes.
Due to ever rising costs associated with logistics, our optional delivery service is available for a fee. The price of your delivery will be calculated at checkout, based on the products you have ordered and what area they are being delivered to. All orders can also be collected free of charge from our warehouses located in QLD, NSW, VIC, SA & WA.
Standard office chairs offer basic height adjustment, tilting and swivel base. These chairs are recommended for short-time use.
Ergonomic office chairs offer individual seat and back height and tilt adjustment which can be locked in any position. Ergonomic office chairs may also have adjustable arms, lumbar support and seat depth adjustments. These chairs are recommended for longer usage.